FactorVault is available on the Chrome Web Store, the Firefox
Add-on Page, and the Edge Add-on Page. Navigate to the appropriate
download page for your browser type and follow the instructions on
that page. If you still have problems, please don't hesitate to
contact us.
After downloading the extension and clicking the signup link
on the options page
Signing up via the extension options page will create your account
with a Free subscription, and if you want to upgrade, you must
visit the billing portal link found on the options page.
How do I upgrade my subscription?
The easiest way to upgrade your subscription is to visit the
Subscription tab on the extension options page and navigate to the
billing portal link provided. If you still have trouble, please
don't hesitate to
contact us.
Is FactorVault safe to use?
Yes! FactorVault uses XChaCha20-Poly1305, one of
the most secure encryption standards available today to encrypt
your data at rest, and TLS 1.2 to encrypt data in transit.
Additionally, if you choose to opt-out of our data collection
service, our database will pass your data through a one-way
algorithm to scramble the data so that nobody can read or steal
it. For users who have opted-in to the data collection service, we
commit to a 30-day retention policy while we process the data to
improve our product. After this period, your data is automatically
run through the same algorithm so that your personal data is never
vulnerable.
If you still have questions regarding our privacy or data security
practices, please don't hesitate to
contact us.
Do you sell my data to third parties?
No! FactorVault only uses your data if you have
opted-in to our data collection service, and strictly for
improvements to the accuracy and speed of our AI-powered
algorithms.
For more information on our data collection policies, please visit
our
Privacy Policy
page.
Why didn't my code(s) appear in the list / Why is the code(s)
wrong?
We are always seeking to improve our product. If you have trouble
with code(s) not appearing or returning the incorrect code, please
use the Report Code button on the extension window. If you still
have feedback, please contact us or consider becoming a beta
tester to assist with improving our product.
The codes list didn't appear when I used the keyboard shortcut?
We are always seeking to improve our product. If you have trouble
with the extension window not appearing, try reloading the page or
reinstalling the extension. If you still have feedback, please
contact us or consider becoming a beta tester to assist with
improving our product.
I paid for a subscription, but it's still showing as the Free
version?
All of our billing functions are managed through Stripe. If you
have problems with payment, please first visit the billing portal
link on the extension options page to check for any errors. If the
problem persists, please contact us immediately.
I have an idea for how to improve the product!
Excellent! Please use the contact form to submit this to our
product team. Also, we are always looking for volunteers in our
beta testing program.